pcvisit BusinessSupport 12.0

The solution for support enterprises, wanting to give more online support and earn even more income.

Profit on a large scale with the capabilities of pcvisit software: Access customer PCs via the internet and solve problems as if were right there. Use your time and your coworkers' time more effectively than for commuting.

Remote comfort functions, a configurable Quick Launch toolbar and further functions aide fast problem solution and high productivity for your support activity. Due to Recording, Session History, Taxameter and pcvisit SupportJournal functions, your customers can finally see and understand everything that you carry out!

Use the Webinar functions to carry out product presentations or customer training courses with multiple participants, thus allowing you to cost effectively present your range of services to a broader customer circle and efficiently carry out product and user training.

Overview of the most important functions:

Showing, seeing and remote controlling functions

Webinar functions up to 11 participants

NEW: Remote comfort functions for uninterrupted support, even with reboots, through reconnection mechanisms

NEW: Transfer and remote control of Vista/Windows 7 UAC dialogues also on limited accounts (assumes knowledge of administrator password)

NEW: Quick Launch toolbar: with one click, access important customer programs

NEW: mySupporter picture for recognition and branding purposes

NEW: Automatic Flash recording to document your support meetings (deactivatable)

Taxameter to balance the account of your support services

pcvisit SupportJournal for a professional billing system of support services

Expert mode allows you to add an additional specialist

Invitation function via session link

Remote system data scans

Possible to integrate with Helpdesk systems, CRM systems and databases through a configurable comment function

Transfer of multi-monitors (up to 4 monitors)