pcvisit BasicSupport PLUS 12.0

Online support for newcomers DeLuxe

pcvisit BasicSupport PLUS provides the easiest entrance into the world of online support and includes comfort functions. See everything on your customer's PC and lead them through the support session by remote control - just as if you were sitting together.

Regular support tasks such as installing drivers and giving accurate codes or passwords are simplified greatly with the integrated file and clipboard contents transfer function. The data is of course encoded, as with every pcvisit connection.

The pick of the bunch: Provide support easily via the internet, irrespective of time and place. Your customers do not need to buy anything, install anything or have any special knowledge - even if you work behind firewalls or proxies.

Here is an overview of the most important functions:

- See your customer's screen and take remote control or show your own screen

- Provide 1:1 support to any number of customers

- Functions through firewalls and proxy servers

- Send driver and installation files with File Transfer feature

- Prevent typing mistakes with licences codes and passwords with clipboard transference

Benefit for your technical support

- Entrance to time- and cost-saving online support

- Easy and secure sending and receiving of files and clipboard content

- Independence of location and flexibility of technical support

- High data security

- Your financial benefits

- Short payback periods

- Increase in customer satisfaction

- Efficient use of your qualified staff

- Your advantages of purchase

- Buy once, use forever

- No update obligation

- Unconditional 30 day money back guarantee

- No charge for pcvisit connections and server maintenance

- Free service- and technology releases