Voicent Predictive Dialer

AgentDialer is a state of the art predictive dialer that your business can rely on. It requires no additional telecom hardware, calls are made through a SIP based VOIP service or Skype. Because this is a software only solution, AgentDialer is easy to use, flexible, and affordable. Unlike traditional predictive dialers, Agent Dialer enables agents to work remotely, such as at home or even in a different country. The only requirement is a broadband internet connection for your agent.

AgentDialer is a predictive dialer and a semi automatic dialer system combined. In predictive dialing mode, the system automatically dials the next phone number. If it is answered by an answering machine, it leaves a pre-recorded message or simply hangs up. If it is answered by a live person, it connects the call to an agent automatically.

In semi automatic dialing mode, the system can automatically dial a phone number by the press of a key. Once connected, you can talk on the line, play pre-recorded audio files, record the whole conversation, or transfer the call to another agent.

The key features of this program's Predictive Dialing mode include:

-No telephony hardware or phone line required.

-Calls can be made through Skype.

-Agents can work remotely, such as at home.

-Screen pop-up will automatically contain all information about the customer on the current call.

-Skip answering machines or leave messages automatically.

-Record phone conversations.

-Save notes about the phone call.

-Easy agent call report.

-Supports multiple phone lines and multiple agents

Semi-automatic Dialing Key features include:

-Dial a phone number, transfer the call to another number, play a pre recorded message or record the conversation, all by the press of a single key.

General features include:

-Easy to use spreadsheet interface, a do not call scrubber along with easy importing and exporting of a call list.