SysAid IT Management Software

SysAid >Help Desk Software is a an IT Help Desk software that provides the essential features for managing IT tasks in one Service Desk: Help Desk, Asset Management, MDM, Monitoring, Knowledge Base, Chat, Password Reset, SLA Management, Reports, Patch Management, Mobile Apps and more. With integrated capabilities and advanced customization, SysAid is powerful and easy-to-use IT Service Management software with all the essentials in one IT software. SysAid includes standardized templates so you can get started right away, and fully customizable options to meet your day-to-day IT needs. SysAid's free mobile apps let you manage your help desk and assets on-the-go. End users submit help desk service requests via SysAid's intuitive Self-Service Portal, while the SysAid Help Desk enables admins to predefine and apply automatic priority, escalation, routing rules (email, SMS, service requests). SysAid manages system vitals by automatically scanning, listing and monitoring your organizations network (SNMP devices, hardware, software and change history) and raising early warning alerts (email, SMS). Support your users anywhere around the world, via SysAid Remote Control. Build a database of knowledge, tips, and how-to solutions for administrators and end users in the Knowledge Base. Additional ITIL Package (CDMB, Priority Matrix, Change Management, and Problem Management), SLA/SLM, Tasks and Projects, and Manager Dashboard modules are also available. SysAid is deployed by over 100, 000 IT admins in 140 countries around the world, and features an active online Community Forum and regular training programs. SysAid has a free s0-day trial. SysAid's newest version 9.1 includes a beautiful new UI with a menu redesign, SysAid RDS, and Dynamic Forms.