AJAX/PHP web based help desk and customer support solution with Ticket and Email management, Knowledge Management, Live support chat, Product Catalog, News management and Support Forum and in one low-cost collaborative package intended to use in B2B or B2C. SupportPortal allows multi-channel interaction for multiple customers, organizations and end-users, whether as an internal help desk or an external customer support desk or call center: - Track and manage support issues effectively to ensure customer satisfaction - Allow end users and specialists to share experience through Support Forum. - Keep your customers informed about new product's features through News Engine - Live support Chat gives your customers answers to their questions on the spot in real-time - Make new products versions and documentation always available to right person at right time - Comprehensive Knowledge Base nd procedures - Manage SLA and get reports on support load and performance. A
System Requirements:
Linux, Unix, Win2000, WinServer
Version:
3.5.1
Last updated:
2015-09-23 21:30:07
Publisher:
Escon Information Consulting
Homepage:
http://www.e-supportportal.comFile name:
SupportPortal.zip
File size:
2.76MB
License:
Shareware
Price:
99.00