ProcessWorx CMDB

The ProcessWorx CMDB provides a foundation for IT organizations to improve their core operational processes. By establishing a standard, centralized information repository through a Configuration Management Database (CMDB), IT organizations can establish higher levels of service delivery, support and increase customer satisfaction.

Based on the ITIL framework and ITSM best practices, this tactical, cost-effective solution helps IT organizations record, maintain and report on infrastructure configuration items (CIs) including applications/software, devices/peripherals, servers, databases and related IT documentation.

- Record and maintain CI attributes & IT service dependencies

- Establish & track CI ownership and accountability

- Track CIs by type, owner, dept., environment, status and vendor

- Establish relationships within and between IT services and CIs

- Maintain data integrity through audit tracking & change logs

- Determine CI status, generate compliance reports

- Link CIs to specific documentation including policies, processes, procedures and supporting reference materials

- Sarbanes-Oxley and IT continuity (ITSCM) tracking functionality

- Custom reports, record duplication and data export functions

- Dynamically update IT Service and CI relationships

- Track inactive, non-standard and/or non-complaint CIs

- Copy and export CI data and related reports

- Generate business-specific IT Service Catalog with pricing

- Import, export and dynamically update CI information

...and many more features!

The ProcessWorx CMDB includes demo data to better understand how the CMDB is used in a real-world setting. The ProcessWorx CMDB also includes supporting documentation examples to help establish the foundation for the Configuration Management process:

- Configuration Management Policy Template / Example

- Configuration Management Process Overview / Example

- Multiple Configuration Management Procedure Examples