Jet Service Desk

Jet Service Desk is a high-speed HelpDesk/Service Desk system which includes following workflows: Request Management, Incident Management, Problem Management, Change Management, Service Asset and Configuration Management, Service-Level Management, Knowledge Management. Jet Service Desk main module corresponds to classic Windows application which takes 4-9 MB of memory and doesn't need to install additional platforms and libraries.

Additional modules and features:

-Events notifying system

-Reporting system based on Fast Report 4

-Administrator module

-Jet Service Desk Mail Gate

-Events notifying system

Main module includes integrated notifying system which informs the users about the following events:

-new request registration without responsible

-new request registration for current user

-adding comments and files to the request of current user by clients

-approach of start/reaction time of the request

-request due date expiration

Notifying is performed through the display of messages in Tray-menu. By left mouse button click on message the system opens a current request.

Reporting system

The reporting system is based on Fast Report 4 report builder. Jet Service Desk application transfer the report executing parameters to Fast Report. Fast Report executes the SQL-query included to the report, with parameters from application, and prepares the report. Consequently, the users of system may easily execute, create and modify the report forms.