Freeware HelpDesk CentreDesk Group

CentreDesk is a freeware multi-user helpdesk solution. One of the four CentreDesk Help Desk group, that are affordable and easy to use. Fast, easy help desk call logging, easy help desk call tracking, with the full history of all actions taken.

CentreDesk is a freeware multi-user help desk solution. One of the four CentreDesk Help Desk group, that are affordable and easy to use

Core elements are:

Fast, easy call logging, easy call tracking, with the full history of all actions taken.

Easily assign logs to technicians

Time tracking (calculates holidays and working days) and flagged to indicate the current status and duration

Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to "On Hold"

Security ensures that only logs assigned to individual technicians can be viewed by them.

Provides a flexible workflow.

Your customers are kept informed as to the progress of reported faults, with emails being sent to confirm:

That the issue has been logged, and the details

Quotations (approved or rejected)

Invoicing (including a cancellation fee option) and a Batch Email facility.

Invoice summary

Log completion

Your SLA Contract labour charges are automated for quotations and invoices, so you don't need to remember the different rates for each client and category.

A fully functional Parts inventory

To maintain good relations with your customers, the CentreDesk solution makes available the tools needed to provide the support and attention to detail, that prevents logs from falling between the cracks.

Download

System Requirements:

Win2000, Win7 x32, Win7 x64, WinServer, WinVista, WinVista x64, WinXP

Version:

6.101

Last updated:

2011-03-01 08:18:23

Publisher:

Merging Technologies

Homepage:

http://www.mergingtechnologies.co.za/

File name:

cd_group.exe

File size:

48KB

License:

Freeware

Price:

0

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